HelSup
Overview
HelSup is a customer support platform installed on WordPress that combines tickets, a shared inbox, live chat, knowledge bases and customer profiles, with AI conversation summaries and reply suggestions, connecting support to product licenses and releases.
Key Features
- Unified inbox for tickets, live chat and customer context
- AI conversation summaries and reply suggestions
- Knowledge base and SLA tracking
- Connects support to product licenses, releases and updates
Best For
WordPress-based businesses and product teams who want unified tickets, live chat and knowledge base support with AI assistance.
Pros & Cons
Cons
- Requires a WordPress environment to install; not a standalone hosted SaaS.
- Advanced AI workflows and unlimited agents require a paid license.
Pulse Verdict
Editorial review by SEODataPulse · Editorial rating: 3.8/5 · Updated
This is an editorial assessment, not an average of customer ratings.
“A WordPress-installed customer support platform combining tickets, live chat, knowledge base and AI reply suggestions, with a genuinely free forever tier and paid annual or lifetime licenses.”
Pricing
Free forever: basic ticketing, Customer 360, knowledge base, basic live chat. Paid: $99/year or $199 lifetime (1 website); multi-site plans from $299/year or $599 lifetime (5 websites).
Pricing changes often — confirm current plans on the official site.